CustomerC@re is a web-based enquiry and feedback maangement to track all online customer enquiry and feedback from receipt to closure. It allows organizations to capture and manage online enquiry with a ticket management whereby the system will turn every enquiry into a ticket. With the organized workflow in the system, it can manage the customer feedback in an efficient way and ensure every enquiry to be answered.
Ticket ManagementEvery online customer feedback submission will turn into a ticket and consolidate under the customer care system.
Automate WorkflowIt provides a clear authority matrix whereby every ticket generated will auto-direct to the right person in charge to follow up which its support across different departments.
Tracking SystemIt enables staff and manager to track on the ticket status
Real Time ReportingGenerate custom chart, graph and list report.
- Customer satisfaction with high standard of customer service
- Speed up day-to-day operation
- Save money and time with cutting edge online service
- Enhanced your online feedback footprint
- Gather your customer insight and employee insight