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Enquiry & Feedback Management

Enquiry and Feedback Management, Enquiry management, Feedback Management
CustomerC@re is a web-based enquiry and feedback maangement to track all online customer enquiry and feedback from receipt to closure. It allows organizations to capture and manage online enquiry with a ticket management whereby the system will turn every enquiry into a ticket. With the organized workflow in the system, it can manage the customer feedback in an efficient way and ensure every enquiry to be answered. 

Features

Enquiry & Feedback Management Feature: Ticket Management
Ticket Management
Every online customer feedback submission will turn into a ticket and consolidate under the customer care system.
Enquiry & Feedback Management Feature: Automate Workflow
Automate Workflow
It provides a clear authority matrix whereby every ticket generated will auto-direct to the right person in charge to follow up which its support across different departments.
Enquiry & Feedback Management Feature: Tracking System
Tracking System
It enables staff and manager to track on the ticket status
Enquiry & Feedback Management Feature: Real Time Reporting
Real Time Reporting
Generate custom chart, graph and list report.
 

Benefits

  • Customer satisfaction with high standard of customer service
  • Speed up day-to-day operation
  • Save money and time with cutting edge online service
  • Enhanced your online feedback footprint
  • Gather your customer insight and employee insight
 
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